TERMS & CONDITIONS MAS SANTO
The Tenant must keep the property and all furniture, contents, fittings, facilities, equipment, grounds and swimming pool in the same condition as at the commencement of the stay, and in the same state of cleanliness and general order in which the villa has been found.
Broken items or malfunction that are found before or during the rental period are to be reported to the Advertiser immediately. This gives the Advertiser the opportunity to rectify the matter quickly. Any complaint received after departure will not be accepted.
The Tenant is held responsible for the actions of all group members at the property and liable for any breakages, loss or damages to the property or its contents caused by him/herself or the other group members. The Tenant is expected to inform the Advertiser ASAP of any damages caused.
The Advertiser shall not be held responsible for replacing immediately any material of the property broken during the stay. Mas Santo is a private villa accommodation that doesn’t have facilities and staff of 24/7 service as hotels provide. No compensation and/or refund will be offered in case the problem is out of control, needs the assistance of an external expert technician and, therefore, takes more than one day to be solved.
In case of serious misconduct, unsuitable and incorrect manner, the Advertiser reserves the right to terminate the booking which means all guests must leave the property. Automatically all responsibility will be relinquished to the Tenant and neither the security deposit nor the rent paid will be refunded.
The property is let exclusively as a temporary home to the Tenant. All members of the party should have comprehensive travel insurance which includes cancellation insurance and cover for damage or loss to the property and medical cover.
The given number of guests staying at the property as stated in the contract must not be exceeded without written permission in advance from the owner.
The Tenant is not allowed to:
Install any business as a shop or office during the stay
Do any construction work
Change this contract
Smoke inside the property. Mas Santo is a non-smoking property, only outdoor smoking permitted and the cigarette ends should be disposed appropriately and safely (fire risk!)
Bring pets to the venue
Jump heavily on the 1st floor of the buildings
Use confetti anywhere in the outdoor area of the venue
Use firework and make a bonfire
Leave garbage bags on any floor or drag them over the floors as this will cause stains in the rustic tiles that can’t be removed with cleaning
Place furniture, music equipment or fridges, as the electricity quote is included in the rental price
Use glassware at the pool area as this is a bare feet area and broken glass in the pool would mean the pool would need to be emptied. In the outdoor kitchen at the pool area with dishwasher plastic cups are provided and these are dishwasher proof.
Changes and alterations to this contract are required to be in writing.
The Advertiser cannot accept liability for death, injury or illness for any guest of Mas Santo.
The Advertiser shall not be responsible for the loss, theft or deterioration of Tenant and group’s personal property.
The Advertiser cannot be held responsible for noise or disturbance originating beyond the boundaries of the property or which is beyond the Advertiser’s control.
We accept liability for acts and/or omissions of our employees, while acting in the course of their employment with us.
The Advertiser may inspect the property at any time providing there is a member of your group present. In the event of an emergency the owner/management/appointed repair person may enter the property to do the repairs and maintenance.
The Advertiser shall not be responsible for the breakdown of, or technical problems with, mechanical equipment such as internet, pumps, boilers, pool filtration systems or domestic equipment, nor for the failure or non-availability, of any period of time, of utilities such as water, gas and electricity.
If any of the legal requirements set out in this contract are inoperative or impractical, or become so after completion of the contract, the effectiveness of the remainder of the contract will not be affected.
Behind the garden out of sight of the venue, there are two horses in a fenced area. These will be taken care of by the management and won’t be part of the rental. The Tenant is not allowed to access this area. In case the guests access the area it’s on their own risk. The Advertiser won’t be held responsible of any issues with the horses.
This is governed by the laws of the Kingdom of Spain and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of Spain.